Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Dec 2020 07:57:46 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Collection cancelled due to incorrect address. </div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Best Regards
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>CMT Executive
</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>Aramex International</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> KSA
</span><span style="font-size:9.0pt;font-family:SimSun;color:black">–</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> Riyadh</span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel: +966 920027447
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:#EE3224'>aramex.com</span><span style="font-size:9.0pt;color:#1F497D"></span>
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<span style="font-size:9.0pt;font-family:SimSun;color:#1F497D"><img width="140" height="54" style="width:1.4583in;height:.5625in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MTQ4ODI4NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-mR0t9-scuk2oPX0E50JqwZ_b60G5JpVkT2J9YwgUL4" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:black"></span>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>For a greener planet, please don</span><span style="font-size:8.0pt;font-family:SimSun;color:#8AB131">’</span><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#8AB131'>t
 print this email unless necessary.</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Imran Masih <br>
<b>Sent:</b> Wednesday, December 2, 2020 10:55 AM<br>
<b>To:</b> Bernardita Kumar &lt;[email-masked]&gt;; Centrepoint &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;; Abdulrahman Mohamad (SA) &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1678535] - Returns</div>
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<div class="MsoNormal">Dear <a id="OWAAM445497E976A04091A1379CF358A05998" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Abdulrahman Mohamad (SA)</span></a>,</div>
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<div class="MsoNormal">Please assist,</div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:black">Imran Suleman Masih</span></div>
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<b>From:</b> Bernardita Kumar <br>
<b>Sent:</b> Wednesday, December 2, 2020 10:54 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#1678535] - Returns</div>
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Shipment not for Bahrain customer.</div>
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<table class="MsoNormalTable" border="0" cellspacing="1" cellpadding="0" width="100%" style="width:100.0%">
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><b>Origin</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">RUH</div>
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<div class="MsoNormal"><b>Loc.</b></div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">RUH</div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><b>HAWB</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">46386137206</div>
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<div class="MsoNormal"><b>Dest.</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">RUH</div>
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<div class="MsoNormal"><b>Loc.</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">RUH</div>
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<div class="MsoNormal"><b>Grp</b></div>
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<div class="MsoNormal">DOM</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><b>Type</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">CDS    <span style="color:#3366CC">Transit Time Details </span>
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<td colspan="3" style="padding:.75pt .75pt .75pt .75pt">
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<div class="MsoNormal"><b>Shipper</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Ahmed Mohsen Mahmoud</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Number</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">132127</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Sent By</div>
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<div class="MsoNormal">Ahmed Mohsen Mahmoud</div>
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<div class="MsoNormal">Reference</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">161514721</div>
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<div class="MsoNormal">Reference2</div>
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<div class="MsoNormal">Address</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Al Mahalhla Bin Al Mazaraa Street - Al Mahalhla Bin Al Mazaraa Street</div>
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<div class="MsoNormal">City</div>
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<div class="MsoNormal">Riyadh</div>
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<div class="MsoNormal">State</div>
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<div class="MsoNormal"> Zip </div>
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<div class="MsoNormal">Country</div>
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<div class="MsoNormal"><a href="https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&amp;E=RUH&amp;countrycode=SA" rel="noreferrer">Saudi Arabia</a></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Telephone</div>
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<div class="MsoNormal">966582468493</div>
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<div class="MsoNormal">Telephone2</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Mobile</div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">966582468493</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Email</div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Team</div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">600421</div>
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</td>
</tr>
</tbody>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
<td style="padding:.75pt .75pt .75pt .75pt">
<table class="MsoNormalTable" border="0" cellpadding="0">
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"><b>Consignee</b></div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">ABHISHEK</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Number</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">132127</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Attention</div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">ABHISHEK</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Reference</div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Reference2</div>
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</td>
<td style="padding:.75pt .75pt .75pt .75pt"></td>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Address</div>
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<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Landmark Riyadh warehouse - Riyadh warehouse</div>
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</td>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">City <img width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MTQ4ODI5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4Qpmm-7dYxaFhoZBgcVYOa9b2YhWYTY-6rsu8HYrYrk" alt="https://www.aramex.net/infoaxs/info1.png">
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<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Riyadh</div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">State</div>
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<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal"> Zip <img width="12" height="12" style="width:.125in;height:.125in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3MTQ4ODI5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.4Qpmm-7dYxaFhoZBgcVYOa9b2YhWYTY-6rsu8HYrYrk" alt="https://www.aramex.net/infoaxs/info1.png">  </div>
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<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Country</div>
<div></div>
<div></div>
</td>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">
<a href="https://www.aramex.net/../apps/directory/directorycountry.aspx?Tab=Events&amp;E=RUH&amp;countrycode=SA" rel="noreferrer">Saudi Arabia</a>
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<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<div class="MsoNormal">Telephone</div>
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</td>
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<div class="MsoNormal"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Regards,</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Bernardita Kumar -
</span></b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Logistics Operation Team Member</span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>Aramex Bahrain S.P.C.</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 – Manama, Bahrain</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: +973 36050873</span></div>
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<span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel:  17 330434 ext. 1648 /</span><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 77444463 – Fax +973 17330636</span><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>aramex.com</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#00B050'>For a greener planet, please don’t print this email unless necessary.</span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 2, 2020 7:33 AM<br>
<b>To:</b> ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Imran Masih &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1678535] - Returns</div>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1678535&amp;data=04%7C01%7CBernardita%40aramex.com%7Ca657d4541f9b4f92199408d8967b56c9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637424803764377770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=NDPlymbhindYWZX4flOZtBtb65%2FRecfTOmN8LeL20fo%3D&amp;reserved=0" rel="noreferrer">
#1678535</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
<br>
Problem Statement: Late Collection<br>
Order Date : <strong><span style="font-family:-apple-system">Oct 20, 2020</span></strong><br>
Order ID: <strong><span style="font-family:-apple-system">6234619920</span></strong><br>
Tracking ID: <strong><span style="font-family:-apple-system">46386137206</span></strong><br>
Assistance Required: Need Urgent Collection<br>
Issue Description: ​Kindly arrange a collection on priority basis as it pending since long time.<br>
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Regards,<br>
Fauzan</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">1678535:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1678535