Subject: Re: Refund transfer confirmation.
From: Seeta Seeta <[email-masked]>
To: operations <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, jessie caparas <[email-masked]>
Date: Wed, 2 Dec 2020 00:29:07 -0700 (MST)

Hi Team, 

Requesting you to assist us in the below case on urgent basis. 

The case is pending since long time. 

Thanks & Regards, 
Seeta Kunwar 

From: "malik ismail" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Abdulaziz Ahmed, Hasan. Ghilan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, November 30, 2020 3:12:45 AM 
Subject: RE: Refund transfer confirmation. 

Hi Seeta , 

Escalated to PayFort team. 

Regards, 

Malik 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, November 29, 2020 10:01 AM 
To: Malik Ismail <[email-masked]> 
Cc: Apoorv Joshi <[email-masked]>; Abdulaziz Ahmed, Hasan. Ghilan <[email-masked]>; Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund transfer confirmation. 

External email sender, please take precaution. 

Hi Malik, 

Problem Statement: Refund transfer confirmation. 

As per Hybris the refund follow on rejected 5 times for the below order , Jira confirmed on 19/10/2020 will take 7-10 business days however still customer did not receive it. 

Kindly confirm the amount has been transferred from our end so that we can resolve the case .please find the details below: 

Order Date :Apr 10 ,2020 
Order ID:6479937920 
Tracking ID:S000908764691 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Abdulaziz Ahmed, Hasan. Ghilan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 18 June, 2020 17:12:52 
Subject: Re: Need POD 

Hi Abdul, 

For this order the refund has already processed on today. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abdulaziz Ahmed, Hasan. Ghilan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 18 June, 2020 15:44:32 
Subject: Re: Need POD 

Hi Team, 

Any updates on this case? 

Regards, 
Abdulaziz 

From: "Abdulaziz Ahmed Hasan. Ghilan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 29 May, 2020 16:13:12 
Subject: Need POD 

Hi Team, 

Problem Statement: Need POD 
Order Date :Apr 10 ,2020 
Order ID:6479937920 
Tracking ID:162351556 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 10/04/2020 and as per shipa website the order delivered to customer on 25/04/2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID. 

Regards, 

Abdulaziz 

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