Subject: RE: Misbehave with the customer / 6226549047
From: ArishLaila <[email-masked]>
To: Mohd Imran <[email-masked]>, Bm Olmjeddah <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohd. Jamal Akhtar" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>
Date: Wed, 2 Dec 2020 06:25:43 +0000

Hi Imran

We investigate with the driver and reprimanded him for use of Emoji

He tendered apology saying it was over sight.

From: Mohd Imran <[email-masked]>
Sent: Tuesday, December 1, 2020 11:41 PM
To: ArishLaila <[email-masked]>
Cc: Olm Jeddah <[email-masked]>; Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Jessie Caparas <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]>
Subject: RE: Misbehave with the customer / 6226549047

Hi @ArishLaila<mailto:[email-masked]>,

Please help us to get this resolved.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 7:38 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: ArishLaila <[email-masked]<mailto:[email-masked]>>; Olm Jeddah <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Misbehave with the customer / 6226549047

External email sender, please take precaution.
Hi Jessie,

Can you please advise if there is any update on the below complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Olm Jeddah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 14 November, 2020 14:05:17
Subject: RE: Misbehave with the customer / 6226549047

@ArishLaila<mailto:[email-masked]>

Any update?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 14, 2020 1:58 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Olm Jeddah <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Misbehave with the customer / 6226549047

External email sender, please take precaution.
Hi Jessie,

Kindly advise if any update on the below complaint.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Olm Jeddah" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 8, 2020 1:06:58 PM
Subject: FW: Misbehave with the customer / 6226549047

@Olm Jeddah<mailto:[email-masked]> @ArishLaila<mailto:[email-masked]>

Can you please help on the below complaint?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 7, 2020 3:17 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Misbehave with the customer / 6226549047

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. Receiving no response from LMG on the complaint.

Thank youf or your help!

Regards,
Apoorv

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 October, 2020 18:20:34
Subject: Misbehave with the customer / 6226549047

Hi Team,

The customer has placed his order on Sep 23, 2020 and the order delivered successfully but while talking with the courier partner on WhatsApp the courier partner did a misbehave with the customer, so we have escalated to the courier team but did not received any response from their side.

Please check the screenshot of the conversation, the customer also provided us the details of the sender so please do the needful and help us to close this case.

Order ID: 6226549047
Tracking ID: FC09241000735

Ticket number - 1515807

We are looking forward to your reply.

Regards
Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CArish.Laila%40landmarkgroup.com%7C87c2749b137e4214247208d896396e72%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424520691559272%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w%2BkF5Vu8In8m5nkJEHlAheB56aRtndXbwoszjwkJJ8c%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com