Subject: Re: Refund Not Processed//Order ID: 6224881716
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Dec 2020 23:06:27 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 1 December, 2020 14:27:40 
Subject: Re: Refund Not Processed//Order ID: 6224881716 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 27 November, 2020 14:49:10 
Subject: Re: Refund Not Processed//Order ID: 6224881716 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Jagmohan Urmaliya (TCS)" <[email-masked]> 
To: "Pooja Sharma" <[email-masked]>, "Mohamed Nagy" <[email-masked]>, "LMG OMS" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ebrahim" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "LMG WMS" <[email-masked]> 
Sent: Sunday, 22 November, 2020 13:31:19 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Dear Mohamed, 

Reported ticket is resolved by WMS team with the remarks that Operation team need to receive the reported RMA then only receipt would get posted to OMS and refund would be triggered. No IT action is required here. 

Regards 

Jagmohan 

From: Pooja Sharma <[email-masked]> 
Sent: Sunday, November 22, 2020 9:27 AM 
To: Mohamed Nagy <[email-masked]>; LMG OMS <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Adding support Team. 

Regards, 

Pooja Sharma 

Manager IT - Projects 

LMIT Planning 

Landmark Tower, Dubai Marina, Dubai 

Contact Number 04-517-4208 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 20, 2020 7:37 PM 
To: Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Dear [ mailto:[email-masked] | 
@Pooja Sharma ] , 

SR have been raised INC0911464 

Regards, 

Mohamed Nagy 

From: Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 11:00 AM 
To: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Hi Mohamed, 

Please raise an SR for support team. 

Regards, 

Pooja Sharma 

Manager IT - Projects 

LMIT Planning 

Landmark Tower, Dubai Marina, Dubai 

Contact Number 04-517-4208 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, November 11, 2020 6:57 PM 
To: Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Dear [ mailto:[email-masked] | 
@Pooja Sharma ] , 

Any update regarding this case. 

Regards, 

Mohamed Nagy 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 10:10 AM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Pooja Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Not Processed//Order ID: 6224881716 

Hi [ mailto:[email-masked] | 
@Pooja Sharma ] , 

Please assist to process RMA 1000007925. Item 162317784 returned 27 Sep. 

6224881716 

AWB 46180247105 

Regards, 

Malik 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 6:16 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Not Processed//Order ID: 6224881716 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to process the below RMA as the item has been returned to Conloc on 27 Sep 2020 under AWB: 46180247105 

Order: 6224881716 

RMA: 1000007925 

Regards, 

Fauzan 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 25, 2020 3:25:09 AM 
Subject: Refund Not Processed//Order ID: 6224881716 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 17, 2020 
Order ID: 6224881716 
Tracking ID: 46180247105 
RMA: 1000007925 

Assistance Required: Need refund for customer. 

Issue Description: As per the Aramex website the return item has been returned to WH on 27 Sep 2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

Regards, 
Ebrahim Hageb 

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