Subject: Refund approval: Case id - 1610317 Order Date: 10/8/2020 Order ID: 6231307099
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 1 Dec 2020 22:37:59 -0700 (MST)

Hi Team, 

Problem Statement: Unable find to collected item as per the tracking status it seems as not collected. 

Case id - 1610317 

Order Date: 10/8/2020 
Order ID: 6231307099 
Tracking ID: RP10120002543 

Amount needs to be refunded: SAR 32.00 

Assistance Required: We request you to look into the issue and advise further to process the refund. 

Issue Description: Please note that the customer has reported the item has already collected for him and shared the contact number (+966 595622130) of the courier agent who collected the item. 

Case history: The customer contacted first time on 10/22/2020 first time on Chat and we have escalated it to the courier team however we have not recieved any update on form them. 

Customer history: The customer is with us since 1/19/2020 and completed 5 order with us till now. 

Regards, 
Manish