Subject: Re: [#1798059] - inbound call 6240903846
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ramesh Viswanadhan <[email-masked]>, Bsdm Nurserywh <[email-masked]>, Babyshop <[email-masked]>, escalations dxbteam <[email-masked]>, Salik Khan <[email-masked]>, sachin maheshwari <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 22:29:13 -0700 (MST)

Hi Jessie, 

Customer has provided the following contact number: 0541477703 under 1803981. 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Ramesh Viswanadhan" <[email-masked]>, "Bsdm Nurserywh" <[email-masked]>, "Babyshop" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Salik Khan" <[email-masked]>, "sachin maheshwari" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 1 December, 2020 15:11:53 
Subject: Re: [#1798059] - inbound call 6240903846 

Hi Jessie, 

I have emailed the customer for an alternative number. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Ramesh Viswanadhan" <[email-masked]>, "Bsdm Nurserywh" <[email-masked]>, "Babyshop" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Salik Khan" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, December 1, 2020 2:50:03 PM 
Subject: RE: [#1798059] - inbound call 6240903846 

[ mailto:[email-masked] | @Ramesh Viswanadhan ] 

This is the number provided by the customer. 

We don’t have any other number to provide for this order. 

Involving Sachin won’t help as we are the ones verifying this with the customer. 

Keep this order on hold for the next 24 hours then for us to check if there is another number. 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@'Fauzan  Ahmad . Musalman' ] [ mailto:[email-masked] | @Apoorv Joshi ] 

Please email the customer asking for an alternative number and confirm here in 24 hours regardless if there is no reply. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Ramesh Viswanadhan <[email-masked]> 
Sent: Tuesday, December 1, 2020 1:09 PM 
To: Jessie Caparas <[email-masked]>; Bsdm Nurserywh <[email-masked]>; Babyshop <[email-masked]>; Escalations Dxbteam <[email-masked]>; Salik Khan <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: [#1798059] - inbound call 6240903846 

Hi Jessie 

Again you share the same number. 

We already attempt this customer many times in the same number not ringing so share any alternative number. 

Hi Sachin – need your intervention on this 

Thanks & Regards, 

Ramesh Viswanadhan 

SCM – Dammam 

Mobile: +966 569887258 /Ext -5324 

Watsup : +966 535685190 
Email : [ mailto:[email-masked] | [email-masked] ] 

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a374c09326a488ff76308d895d8b77b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424105313058206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GIp6Z6EoKDoCMm2mKsj1rMQbNZSNT7G7WlV1pMUiIoI%3D&reserved=0 ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a374c09326a488ff76308d895d8b77b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424105313058206%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0GImVqr34YIwbE0aRMMH7g22V%2BXOglsKCC%2BAF4muUxE%3D&reserved=0 ] [ https://lsmindia.com/@LandmarkArabia ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a374c09326a488ff76308d895d8b77b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424105313068200%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=j7mlZ7iyCeAb8%2FBRWY1I6URIZexVRZRSaC4ZimA9w7c%3D&reserved=0 ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 01, 2020 12:02 PM 
To: Bsdm Nurserywh < [ mailto:[email-masked] | [email-masked] ] >; Babyshop < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ramesh Viswanadhan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1798059] - inbound call 6240903846 

Hi Team, 

+966590470353 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Bsdm Nurserywh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 1, 2020 1:00 PM 
To: Babyshop < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ramesh Viswanadhan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#1798059] - inbound call 6240903846 

Dear Team, 

Please provide the customer correct number for delivery . 

	

Invoice NO 	

Customer Name 	

Delivery Date 	

Cash Collection 	

Contact Number 	

Remarks 	

Delivery Status 

6240903846 	

Rghda A Aleid 	

21-Nov-20 	

0 	

00966590470353 	

Wrong number 	

DTBC 

Regards 

Sanjeev Ghale 

BS-Nursery Furniture 

SCM Dammam 

Tel : +966 (13)8925326 Mobile : +966 594349419 
Email : [ mailto:[email-masked] | [email-masked] ] 

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia” 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a374c09326a488ff76308d895d8b77b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424105313078192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=F0i8c5B6Qv0QJFJgWrhbaZvBIVEOAMubZwwCg2%2BN7zE%3D&reserved=0 ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a374c09326a488ff76308d895d8b77b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424105313078192%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2FOZ16LTDMapV9wtmlKK5GmHlRJrcIAoApYzLabpQ0HM%3D&reserved=0 ] [ https://lsmindia.com/@LandmarkArabia ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a374c09326a488ff76308d895d8b77b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424105313088190%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fjMIBUYdf2JLyJc%2BxqrwNqIWDJrYSjldInVoitvET1Q%3D&reserved=0 ] 

From: Babyshop < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 01, 2020 11:38 AM 
To: Bsdm Nurserywh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ramesh Viswanadhan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#1798059] - inbound call 6240903846 

External email sender, please take precaution. 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1798059&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C7a374c09326a488ff76308d895d8b77b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424105313098183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=6yxkkogv2eC2%2FVPELC1WtohwPzey9BKr6Set4jC2eaw%3D&reserved=0 | 
#1798059 ] raised by Ragh11da ( [ mailto:[email-masked] | [email-masked] ] ). 

Dear Team, 

As per tracking ID ( SD000394027 ) the order has not been delivered. 

Kindly contact the customer on the following phone number ( +966590470353 ) to arrange an urgent delivery. 

Order number: 6240903846 

Best Regards, 

On Tue, 1 Dec at 12:32 PM , Ragh11da < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Follow up WWD Delivery 

1798059:1125156 
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