Subject: Refund issue #2000235350
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 1 Dec 2020 21:59:31 -0700 (MST)

Hi Team, 

With reference to order # 2000235350 
Order Date: Oct 2, 2020 

The order was placed on Oct 2, 2020 However the order cancelled on Oct 25, 2020. and the authorization cancelled suseccfully. But customer still claiming that he has not received the refund. also has shared the transaction ID (01284904041). 

Kindly check and assist us on the case. 

Regards, 
Fauzan