Subject: Re: Collection reference required - 9616633246
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 01 Dec 2020 14:51:41 +0000

Dear Apoorv,     Greetings!     This is to keep you informed that the collection reference number corresponding to the shared AWB number is "K302BC6 ".  ​  Below is the response attached.  ​  {"status":200,"reference_id":"1000260241","timestamp":1606772199558,"execution_time":1909,"items_track_details":[{"tracking_number":"46045210875","label_url":"","carrier_code":"ARAMEX","order_number":"1000260241"}],"info":{"originEntity":null,"productGroup":null,"ID":"K302BC6","GUID":"68301aa1-4aa4-40cd-bfaf-abb71aadf1d2"}}   ​      As of now, we are proceeding with the ticket # 179541 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.            An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.             You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/fa36db54ee3349b49c2d278e80bf43cd27430d5d689325c48e347a6287e4cb70 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 1 Dec at  8:14 PM
                            ,  Apoorv Joshi <[email-masked]>  wrote:
                             
 Hi Team, 
   
 With reference to the order number; 9616633246 
 AWB: 46045210875 
   
 Kindly assist in getting the collection reference. Thank you for your help! 
   
 Regards, 
 Apoorv 

 
From: "Srishty Lsm" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Sent: Tuesday, 1 December, 2020 17:01:02 Subject: Collection reference required 

 
 Hi Apoorv, 
  Please provide the collection reference for the order id #9616633246. 
  New RMA has been created after deleting the old one. New RMA: 1000260241 
 
  Regards, 
 Srishty