Subject: Re: Deduction & [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 1 Dec 2020 06:43:47 -0700 (MST)

Hi Team, 

Please assist in investigating on the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 22 November, 2020 15:00:38 
Subject: Deduction & [email-masked] 

Hi Team, 

customer email ID: [email-masked] 

The customer claims that the amount of 696 SAR has been deducted from his account as per attach, but through checking the customer information we can not find any orders by the same amount. 

Kindly check and do the needful. 

Regards,