Subject: Re: RE: Order delay - 8210348716(KW Homecentre)
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 01 Dec 2020 12:43:34 +0000

Dear Jessie,     Thankyou for contacting FarEye.     @vishwajeet please provide your approval, so that we can proceed further.     Thanks for your kind cooperation.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d8ae02fe482c918dbd69dc833bae376fc91d1344bdb17858b0a8858cf0582b57 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Shambhavi Singh,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Tue, 1 Dec at  5:53 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 @FarEye Support 

 

 Please initiate RTO. 

 

 Date: October 27. 

 

  

 

 
@Vishwajeet Singh for your approval. 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Mohammed Attar <[email-masked]>  
Sent: Tuesday, December 1, 2020 4:18 PM 
To: Jessie Caparas <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>; 'Asjad Hussain' <[email-masked]> 
Subject: RE: Order delay - 8210348716(KW Homecentre) 

 

   

External email sender, please take precaution.

 
 
 Dear Jessie,  

 

 Below FYR , done already.  

 

  

 

 
 Thanks ,  

 

 
Mohammed Attar 
Account
Management 
 
  M: +965 97840500

 
  shipa.com/delivery 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Tuesday, December 1, 2020 3:16 PM 
To: Mohammed Attar <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>;
 'Asjad Hussain' <[email-masked]> 
Subject: RE: Order delay - 8210348716(KW Homecentre) 
Importance: High 

 

   
 
 Thanks for confirming 
@Mohammed Attar

 

 
 Can we mark it properly as returned. 

 

 It is showing this when we track it. 

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Mohammed Attar <[email-masked]>
 
Sent: Tuesday, December 1, 2020 4:01 PM 
To: Jessie Caparas <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>;
 'Asjad Hussain' <[email-masked]> 
Subject: RE: Order delay - 8210348716(KW Homecentre) 

 

   

External email sender, please take precaution.

 
 
 Dear Jessie , 

 

 Yes, it’s returned.  

 

 
 Thanks ,  

 

 
Mohammed Attar 
Account
Management 
 
  M: +965 97840500

 
  shipa.com/delivery 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Tuesday, December 1, 2020 11:53 AM 
To: Mohammed Attar <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>;
 'Asjad Hussain' <[email-masked]> 
Subject: RE: Order delay - 8210348716(KW Homecentre) 

 

   

@Mohammed Attar

 

 
 Where is this order now? Has it been returned to the warehouse? 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Mohammed Attar <[email-masked]>
 
Sent: Sunday, November 29, 2020 10:52 AM 
To: Jessie Caparas <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>;
 'Asjad Hussain' <[email-masked]> 
Subject: RE: Order delay - 8210348716(KW Homecentre) 

 

   

External email sender, please take precaution.

 
 
 Dear Jessie,  

 

 Please note that order is not delivered , attempted 3 times and customer was unavailable.

 

 
 
 Thanks ,  

 

 
Mohammed Attar 
Account
Management 
 
  M: +965 97840500

 
  shipa.com/delivery 

 

 

 
From: Jessie Caparas <[email-masked]>
 
Sent: Friday, November 27, 2020 2:18 PM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammed Attar <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Asjad Hussain <[email-masked]> 
Subject: RE: Order delay - 8210348716(KW Homecentre) 
Importance: High 

 

   
 
 @Mohammed Attar 

 

 Can you please share the POD for the below? 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

 
From: Apoorv Joshi <[email-masked]>
 
Sent: Friday, November 27, 2020 2:37 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Asjad Hussain <[email-masked]> 
Subject: Order delay - 8210348716(KW Homecentre) 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With reference to the order number: 8210348716 

 
 
 AWB: SD000282665 

 

   

 
 Customer has placed this order on Oct 26, 2020 and the status of the order is showing Submitted to warehouse. As per the tracking on Shipa it is saying "Incomplete
 delivery" and the items are not showing returned to our warehouse yet. We have contacted Shipa as per the matrix multiple times regarding this and have provided them customer's full address as well as the contact number but no response from them in the last
 15 days. 

 

   

 
 Please find below details shared by the customer: 

 

 Mishref - Block 5 - Street 16 - House 23 

 
 
 https://goo.gl/maps/SXg2oWefqzR2 

 

   

 
 Contact number: (+965) 97815252 

 

   

 
 Please assist in arranging this delivery with Shipa. Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 
 This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com  

 
 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com