Subject: RE: Order delay - 8210348716(KW Homecentre)
From: "Mohammed Attar" <[email-masked]>
To: "'Jessie Caparas'" <[email-masked]>, "'Apoorv Joshi'" <[email-masked]>, "'Escalations Dxbteam'" <[email-masked]>
Cc: "'seeta.seeta'" <[email-masked]>, "'Fauzan Ahmad, Musalman'" <[email-masked]>, "'Shakeeb Arsalan'" <[email-masked]>, "'Asjad Hussain'" <[email-masked]>
Date: Tue, 1 Dec 2020 15:18:15 +0300

Dear Jessie, 

Below FYR , done already. 

 

Thanks , 

Mohammed Attar
Account Management

  M: +965 97840500

  <http://shipa.com/logistics-for-business/shipa-delivery/> shipa.com/delivery

From: Jessie Caparas <[email-masked]> 
Sent: Tuesday, December 1, 2020 3:16 PM
To: Mohammed Attar <[email-masked]>; 'Apoorv Joshi' <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; 'Fauzan Ahmad, Musalman' <[email-masked]>; 'Shakeeb Arsalan' <[email-masked]>; 'Asjad Hussain' <[email-masked]>
Subject: RE: Order delay - 8210348716(KW Homecentre)
Importance: High

Thanks for confirming  <mailto:[email-masked]> @Mohammed Attar

Can we mark it properly as returned.

It is showing this when we track it.

 

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Mohammed Attar <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, December 1, 2020 4:01 PM
To: Jessie Caparas <[email-masked] <mailto:[email-masked]> >; 'Apoorv Joshi' <[email-masked] <mailto:[email-masked]> >; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]> >; 'Fauzan Ahmad, Musalman' <[email-masked] <mailto:[email-masked]> >; 'Shakeeb Arsalan' <[email-masked] <mailto:[email-masked]> >; 'Asjad Hussain' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order delay - 8210348716(KW Homecentre)

External email sender, please take precaution.

Dear Jessie ,

Yes, it’s returned. 

Thanks , 

Mohammed Attar
Account Management

  M: +965 97840500

  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C16938409ecf2406e448208d895f0c667%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424208645144181%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LyN4EigMhuUUVM6VhAh1nISN5dwd4fPJQ0ybO4mx%2BtE%3D&reserved=0> shipa.com/delivery

From: Jessie Caparas <[email-masked] <mailto:[email-masked]> > 
Sent: Tuesday, December 1, 2020 11:53 AM
To: Mohammed Attar <[email-masked] <mailto:[email-masked]> >; 'Apoorv Joshi' <[email-masked] <mailto:[email-masked]> >; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]> >; 'Fauzan Ahmad, Musalman' <[email-masked] <mailto:[email-masked]> >; 'Shakeeb Arsalan' <[email-masked] <mailto:[email-masked]> >; 'Asjad Hussain' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order delay - 8210348716(KW Homecentre)

 <mailto:[email-masked]> @Mohammed Attar 

Where is this order now? Has it been returned to the warehouse?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Mohammed Attar <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, November 29, 2020 10:52 AM
To: Jessie Caparas <[email-masked] <mailto:[email-masked]> >; 'Apoorv Joshi' <[email-masked] <mailto:[email-masked]> >; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]> >; 'Fauzan Ahmad, Musalman' <[email-masked] <mailto:[email-masked]> >; 'Shakeeb Arsalan' <[email-masked] <mailto:[email-masked]> >; 'Asjad Hussain' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order delay - 8210348716(KW Homecentre)

External email sender, please take precaution.

Dear Jessie, 

Please note that order is not delivered , attempted 3 times and customer was unavailable. 

Thanks , 

Mohammed Attar
Account Management

  M: +965 97840500

  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshipa.com%2Flogistics-for-business%2Fshipa-delivery%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C16938409ecf2406e448208d895f0c667%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424208645154175%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2m7unAtrWT8iFKwGLgiCSevCDXdYEmZUDZzJHYireo8%3D&reserved=0> shipa.com/delivery

From: Jessie Caparas <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, November 27, 2020 2:18 PM
To: Apoorv Joshi <[email-masked] <mailto:[email-masked]> >; Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >; Mohammed Attar <[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]> >; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]> >; Shakeeb Arsalan <[email-masked] <mailto:[email-masked]> >; Asjad Hussain <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order delay - 8210348716(KW Homecentre)
Importance: High

 <mailto:[email-masked]> @Mohammed Attar

Can you please share the POD for the below?

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked] <mailto:[email-masked]> > 
Sent: Friday, November 27, 2020 2:37 PM
To: Escalations Dxbteam <[email-masked] <mailto:[email-masked]> >
Cc: seeta.seeta <[email-masked] <mailto:[email-masked]> >; Fauzan Ahmad, Musalman <[email-masked] <mailto:[email-masked]> >; Shakeeb Arsalan <[email-masked] <mailto:[email-masked]> >; Asjad Hussain <[email-masked] <mailto:[email-masked]> >
Subject: Order delay - 8210348716(KW Homecentre)

External email sender, please take precaution.

Hi Team,

With reference to the order number: 8210348716

AWB: SD000282665

Customer has placed this order on Oct 26, 2020 and the status of the order is showing Submitted to warehouse. As per the tracking on Shipa it is saying "Incomplete delivery" and the items are not showing returned to our warehouse yet. We have contacted Shipa as per the matrix multiple times regarding this and have provided them customer's full address as well as the contact number but no response from them in the last 15 days.

Please find below details shared by the customer:

Mishref - Block 5 - Street 16 - House 23

https://goo.gl/maps/SXg2oWefqzR2 <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgoo.gl%2Fmaps%2FSXg2oWefqzR2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C16938409ecf2406e448208d895f0c667%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424208645154175%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=i3Qn9fYPvgfs6LD87c4VxLZ2cQLVDSS0CXobSVrI%2FpA%3D&reserved=0> 

Contact number: (+965) 97815252

Please assist in arranging this delivery with Shipa. Thank you for your help!

Regards,

Apoorv

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C16938409ecf2406e448208d895f0c667%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424208645174161%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0pT8QlWCU72hNmMz3NMzFzVDSSidNINVBdxo%2FtRnkrU%3D&reserved=0>  

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com <http://www.landmarkgroup.com>