Subject: Re: RE: Delay in order status update // 6237573361 // CRDSAL0079773920
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 01 Dec 2020 11:18:02 +0000

Dear Imran,      As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Mon, 30 Nov at  8:48 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Imran/Vishwajeet, 
   
 Please provide us an update on the previous mail. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 
   
 Garima Mathur, Technical Engineer
 
 FarEye- Enabling Digital Logistics 
   
  Call: +91 7065956595  

  

 

  

  

                           
                            On
                            Sat, 28 Nov at 11:42 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Imran/Vishwajeet, 

We have published the RTO Initiated status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.  
   
 {   "customer_shipment_id": "CRDSAL0079773920",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-05 10:09:00",   "entry_type": "Hybris",   "order_id": "6232894631",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0079773920",   "reference_number": "CRDSAL0079773920" } 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Sat, 28 Nov at 10:28 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team

@FarEye Support Pls change the status & confirm once done 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, November 28, 2020 4:01 PM 
To: Mohd Imran <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>;
 [email-masked]; [email-masked] 
Subject: Re: RE: Delay in order status update // 6237573361 // CRDSAL0079773920 

 

 
External email sender, please take precaution.

 

 

 Dear Imran, 

 

   

 
 Thank you for contacting FarEye. 

 

   

 
 @Vishwajeet please confirm the request. 

 

​

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 

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