Subject: Missing
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Tue, 1 Dec 2020 03:31:38 -0700 (MST)

Hi Team 

Problem Statement : Missing Shipment / Refund approval. 

Order Date : Nov 23, 2020 
Order ID: 6246328377 
Tracking ID : SD000532844 
Total Price : SAR19.00 
Concept : LIFESTYLE 

Issue Description : The Customer placed the order on Nov 23, 2020, Customer placed order for 8 items but as per the customer he has only received 7 items, Under the consignment details we can see that all 8 items has been Picked up complete 

The missing item is 161630961 - - Glass Candle Holder - Set of 2 

Case history : The customer reached out to us on Nov 30, 2020. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader