Subject: RE: Assistance needed with Order ID 9607766091
From: Akshay Berry <[email-masked]>
To: seeta.seeta <[email-masked]>, Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Max Sindagah <[email-masked]>
Date: Tue, 1 Dec 2020 10:09:31 +0000

@Seeta Seeta<mailto:[email-masked]> Proceed for refund as goodwill.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, December 1, 2020 1:55 PM
To: Mohd Imran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Max Sindagah <[email-masked]>
Subject: Re: Assistance needed with Order ID 9607766091
Importance: High

External email sender, please take precaution.
Hi Imran,

Yes, we have to process the refund for remaining AED 66. as the customer has already dropped the items in our store.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Max Sindagah" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 9:32:46 PM
Subject: RE: Assistance needed with Order ID 9607766091

Hi Seeta,

I can see that a refund of AED 242 is already processed.

Remaining AED 66 need to be processed?

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, November 29, 2020 5:54 AM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Max Sindagah <[email-masked]<mailto:[email-masked]>>
Subject: Re: Assistance needed with Order ID 9607766091

External email sender, please take precaution.
Hi Imran,

Kindly advise us if we can  process refund for the below case as the store team confirms that the items are still with them and customer is chasing us for the refund for his items from Oct 24, 2020.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Max Sindagah" <[email-masked]<mailto:[email-masked]>>
To: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 26 November, 2020 18:50:05
Subject: Re: Assistance needed with Order ID 9607766091

Dear Imran,

Customer visited to the store for Return item but system shows Nonreturnable & we have called the customer care to confirm for reason,why can't return ( nonreturnable) then customer care Confirm that, Due to the fabric item can't return. Sometime we have informed him to get the item but he said he will take it & left from store, also we have suggested him to call to customer care and get the inquiry.as of date he is not comeback to take his item.

Note: below said order number & item still in the store.anytime he can come and take it back.

Thanks and Regards,

Dambar

Max Sindagah

City Center Al Sindagah

Al Ghubaiba (Bur-Dubai)

Tel No.:- +971-565020051

________________________________
From: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 26, 2020 1:32 AM
To: Max Sindagah <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Assistance needed with Order ID 9607766091

Hi @Max Sindagah<mailto:[email-masked]>,

Can you please check below issue on priority.

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 7:56 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Assistance needed with Order ID 9607766091

External email sender, please take precaution.

Hi Team,

Kindly assist.

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 11 November, 2020 20:19:14
Subject: Fwd: Assistance needed with Order ID 9607766091

Dear team,

Kindly assist.

Regards,

Nikhil.

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 31 October, 2020 18:20:05
Subject: Fwd: Assistance needed with Order ID 9607766091

Dear Team,

Kindly escalate.

Regards,

Nikhil.

________________________________

From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 28, 2020 2:27:54 AM
Subject: Assistance needed with Order ID 9607766091

Dear Team,

The customer is confirming that he has returned 2 items 162117731 & 162117730, from the Order ID 9607766091 to Max Shindagha on Oct 24. The items were non returnable and hence the refund for the same has not been processed.

The customer came back to us asking for the refund.

As per the Offline store sheet the email id 'Max Sindagah <[email-masked]<mailto:[email-masked]>>' is not working and can't escalate the same to the store to check.

Kindly assist.

Regards,

Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca9b9cb85b2854c6d451108d895df2980%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424133009796675%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PV%2F98czNGNmCBgUmd5v7KuD5AVhtWuGbIUsqQ7pXuh0%3D&reserved=0>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com