Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6236355356
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 1 Dec 2020 02:22:13 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 27 November, 2020 16:23:53 
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6236355356 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 19 November, 2020 18:16:02 
Subject: Re: Transfer My credit deleted amount to bank account Order ID: 6236355356 

Hi Team, 

The customer has provided his bank details: 

Al Rajhi Bank 
Account holder name:Munira Saif Al-Shammari 
Account number / 258608010944709 
IBAN Number / SA0780000258608010944709 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 19 November, 2020 18:12:19 
Subject: Transfer My credit deleted amount to bank account Order ID: 6236355356 

Hi Team 

Problem Statement : Refund approval 

Order Date : Oct 27, 2020 
Order ID: [ callto:8380706406 | 6236355356 ] 
Tracking ID :Z2152478 
RMA: 1000122535 
Total Price : 104.79 

Issue Description : The Customer placed the order on Oct 27, 2020 , The customer says that she does not want the refund in her my credit and wants it as cash to her bank account . 

Case history : The customer reached out to us on 8/11/2020 . and we have raised the issue to tech team and they have my credit. 

Customer's history : the customer is with us since 10/27/20 and this is her first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb