Subject: Fwd: Refund not processed and Wrong item returned - Ticket ID 1588244
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 1 Dec 2020 02:19:41 -0700 (MST)

Hi team, 

Any Update? 

Regards, 
Nikhil. 

From: "Seeta Seeta" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, 29 November, 2020 09:18:31 
Subject: Re: Refund not processed and Wrong item returned - Ticket ID 1588244 

Hi Jessie, 

Please find attached images shared by the customer. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 25 November, 2020 08:59:25 
Subject: RE: Refund not processed and Wrong item returned - Ticket ID 1588244 

Hi Team, 

We need to know what these non LMG items are for CONLOC to identify. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, November 25, 2020 7:17 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Refund not processed and Wrong item returned - Ticket ID 1588244 

External email sender, please take precaution. 

Hi Team, 

Any update regarding non-LMG items. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 23 November, 2020 17:32:27 
Subject: Fwd: Refund not processed and Wrong item returned - Ticket ID 1588244 

Hi Team, 

The customer is confirming that she has returned 7 non-LMG items and she is requesting us to return the same. 

Kindly assist. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 18 November, 2020 08:07:01 
Subject: Fwd: Refund not processed and Wrong item returned - Ticket ID 1588244 

Dear team, 

Kindly assist. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 11 November, 2020 20:00:12 
Subject: Fwd: Refund not processed and Wrong item returned - Ticket ID 1588244 

Dear Team, 

Kindly do the follow up for Non-LMG items returned as customer is requesting that he has placed a fresh order and requesting to deliver the Non-LMG item with this order. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 2 November, 2020 15:54:33 
Subject: Refund not processed and Wrong item returned - Ticket ID 1588244 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 08, 2020 

Order ID: 6214509611 

Return Tracking ID: 46172397014 

RMA: 24071230 

Assistance Required: Process refund asap and also customer is complaining that he has returned extra items with do not belong to us. 

Issue Description: The returned items were collected and returned back to WH on Aug 29. The refund is pending since then. Also the customer is complaining that he has returned a 

Non-LMG item with this return. He is requesting for the delivery of these items as they don't belong to us. 

Kindly assist with the same. 

Regards, 

Nikhil 

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