Subject: Re: Late Shipping//Order ID: 6236185686
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 02:03:12 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 27 November, 2020 15:17:22 
Subject: Re: Late Shipping//Order ID: 6236185686 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Maxwhryd Ecom" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "ArishLaila" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Parvez Khan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Ebrahim" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Shatakshi Pandey" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 15:11:02 
Subject: RE: Late Shipping//Order ID: 6236185686 

Dear Apoorv, 

Below Said Order Still issue not resolve , .. 

Thanks 

Esaf 

From: Apoorv Joshi <[email-masked]> 
Sent: Wednesday, November 18, 2020 12:13 PM 
To: Maxwhryd Ecom <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: ArishLaila <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Parvez Khan <[email-masked]>; seeta.seeta <[email-masked]>; Ebrahim <[email-masked]>; Suvadeep Saha <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shatakshi Pandey <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Re: Late Shipping//Order ID: 6236185686 

External email sender, please take precaution. 

Dear Esaf, 

Please update on the below case as no consignment details on this order still and the customer is chasing for their order. 

@Imran: Since there are still no consignment details, should we proceed with cancellation? 

Thank you for your help! 

Regards, 

Apoorv 

From: "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Parvez Khan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] >, "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Shatakshi Pandey" < [ mailto:[email-masked] | [email-masked] ] >, "Ramesh Gottimukkala" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 15 November, 2020 15:28:14 
Subject: RE: Late Shipping//Order ID: 6236185686 

Dear Arish , 

PFB , the Order Tec issue ..PFB , the SR No : 

INC883898 

Thanks 

Esaf 

From: ArishLaila < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 15, 2020 12:36 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Maxwhryd Ecom < [ mailto:[email-masked] | [email-masked] ] >; Parvez Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping//Order ID: 6236185686 

Dear [ mailto:[email-masked] | 
@Jessie Caparas ] - Below order was not shipped from Conloc. 

[ mailto:[email-masked] | @Maxwhryd Ecom ] - Team Kindly update INC number for below shipment , 

	

INVOICE_NO 	

ITEM_ID 	

ITEM_DESC 	

ORDER_QTY 	

RDC_EXPECTED_QTY 	

UNIT_RETAIL_VALUE 	

CONCEPT_NAME 	

PAYMENT_TYPE 	

ORDER_DATE 	

PTW_QTY 	

SCAN_TO_LOAD_USER_ID 	

SCAN_TO_LOAD_DATE 	

SCAN_TO_LOAD_TIME 	

HANDOVER_STATUS 	

ORDER_LINE_STATUS 

6236185686 	

159696042 	

BROWN SEAMLESS MATERNITY 	

1 	

1 	

37 	

Max 	

Credit Card 	

26-Oct-20 	

1 	

	

NOT READY 	

SHIPPED 

6236185686 	

159696043 	

BROWN SEAMLESS MATERNITY 	

2 	

2 	

37 	

Max 	

Credit Card 	

26-Oct-20 	

2 	

	

NOT READY 	

SHIPPED 

6236185686 	

161186696 	

BRAS 2PK 	

1 	

1 	

25 	

Max 	

Credit Card 	

26-Oct-20 	

1 	

	

NOT READY 	

SHIPPED 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 15, 2020 11:08 AM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ramesh Gottimukkala < [ mailto:[email-masked] | [email-masked] ] >; ArishLaila < [ mailto:[email-masked] | [email-masked] ] >; Shatakshi Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping//Order ID: 6236185686 
Importance: High 

[ mailto:[email-masked] | @Ramesh Gottimukkala ] [ mailto:[email-masked] | 
@ArishLaila ] [ mailto:[email-masked] | 
@Shatakshi Pandey ] 

Kindly update asap on this. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 15, 2020 5:30 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Ebrahim < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping//Order ID: 6236185686 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. No action taken on Child ticket: #1648344 in last 11 days. 

Customer is chasing for their order. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 12, 2020 3:46:07 AM 
Subject: Late Shipping//Order ID: 6236185686 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Oct 26, 2020 
Order ID: 6236185686 
Tracking ID: NA 

Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on Oct 26, 2020 and till now she has not received the order. As per the hybris the order has no consignment. 
Customer is chasing us for her order so we request you to expedite the delivery date asap. 

Regards, 
Ebrahim Hageb 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com