Subject: RE: Refund approval #2000508525
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 08:58:51 +0000

@Apoorv Joshi<mailto:[email-masked]>

Go ahead with goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 1, 2020 9:53 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund approval #2000508525

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case. We have already raised under following child ticket: #1760753 to confirm whether the items were sent or not but no action on it. Value of the missing items is  EGP 573.60.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Samer Salmeh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 30 November, 2020 16:30:51
Subject: Refund approval #2000508525

Hi Team,

Problem Statement: Refund approval.

Ticket ID: 1747172
Order Date:  Nov 16, 2020
Order ID: 2000508525
Tracking ID: 43823769231
Total Price: EGP 717

Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

The missing item are: 162737455 and 161847968,

Customer's history: Customer with us since Sep 2020 and have 6 completed orders , in his last order 2 item out of 4 is missing, customer reported the issue first time as per history.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Samer

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