Subject: FW: [#1718420] - Bambi Diaper Size 6 Mega Pack
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 1 Dec 2020 08:32:08 +0000

Hi Team,

Can you please check the escalation matrix as per the below feedback from Sachin – this is wrong.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Tuesday, December 1, 2020 12:04 PM
To: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Babyshop <[email-masked]>
Subject: FW: [#1718420] - Bambi Diaper Size 6 Mega Pack

Hi @Jessie Caparas<mailto:[email-masked]>

I don’t understand as why below email was sent to Poorna, can you pls make sure that the escalation matrix has not such issues.

For below product, seems like an issue on copy of description. Actual product is off 52 pcs only (I have requested team to correct it).

Pls ask someone to contact customer & apologies from our end. Also we can issue a GV worth of product value as compensation.

Regards,
Sachin

From: Sachin Maheshwari
Sent: Tuesday, December 1, 2020 12:00 PM
To: Poornachandhar Alla <[email-masked]<mailto:[email-masked]>>; Mayank Lodha <[email-masked]<mailto:[email-masked]>>
Cc: Farvez Mohammed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1718420] - Bambi Diaper Size 6 Mega Pack

Hi @Poornachandhar Alla<mailto:[email-masked]>,
I am getting this checked & updated.

Regards,
Sachin

From: Poornachandhar Alla <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 10:42 AM
To: Mayank Lodha <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Farvez Mohammed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1718420] - Bambi Diaper Size 6 Mega Pack

Hi Mayank/Sachin

Below is the query raised by customer on product mismatch. Please look into the same. Thanks.

Best regards
Poornachandhar
________________________________
From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 1, 2020 10:37 AM
To: Farvez Mohammed; [email-masked]<mailto:[email-masked]>; Poornachandhar Alla
Cc: Escalations Dxbteam
Subject: Fwd: [#1718420] - Bambi Diaper Size 6 Mega Pack

External email sender, please take precaution.
Please take a look at ticket #1718420<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1718420&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1cde44094327400bf91408d895cfae6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424066502250548%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=j0HGATpBcmBz3nJ%2FjCH04SnSFwi0bd7IAQTQC8L0%2BUo%3D&reserved=0>​

Hi Team,

With reference to email: [email-masked],<mailto:[email-masked],> customer is trying to place order for the item: Sanita Bambi XXL-Large size 6 Diaper 100-Piece Mega Twin Pack - +18 Kg.

https://www.centrepointstores.com/ae/en/Baby-%26-Moms/Diapering/Diapers/Disposable/BABYSHOP-Sanita-Bambi-XXL-Large-size-6-Diaper-100-Piece-Mega-Twin-Pack---18-Kg/p/162852870<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fae%2Fen%2FBaby-%2526-Moms%2FDiapering%2FDiapers%2FDisposable%2FBABYSHOP-Sanita-Bambi-XXL-Large-size-6-Diaper-100-Piece-Mega-Twin-Pack---18-Kg%2Fp%2F162852870&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C1cde44094327400bf91408d895cfae6d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637424066502260544%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hsZxGGXBDED3YSTv4zOgWwHZY1QfLndvEDMBLRjsLD4%3D&reserved=0>

​As mentioned, the item is of 100 Piece pack, however under the picture, it is showing that the item contains 52 Diapers.

Kindly assist us.

Thanks,
Nitesh

1718420:1125156
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