Subject: RE: Refund not processed: Case id - 1729402 Order Number: 9613824407
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 1 Dec 2020 08:27:04 +0000

@Apoorv<mailto:[email-masked]>,

Issue raised to tech.

INC0919901

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 1, 2020 11:16 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund not processed: Case id - 1729402 Order Number: 9613824407

External email sender, please take precaution.
Hi Team,

Please assist in closing the below case, as per hybris order already marked as NDR but no RMA generated in this order for NDR by the system. Customer is chasing for their refund.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 December, 2020 11:57:28
Subject: Refund not processed: Case id - 1729402 Order Number: 9613824407

Hi Team,
​
​Please note that the order has been marked as not delivered however the refund has not been processed yet.

Case id - 1729402
Order Number: 9613824407
Order Created: 11/18/2020
AWB - FP111220002883

​Assistance required: ​Process the refund on a priority.

Best Regards,
Manish

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