Subject: RE: Late Collection / 9603039493
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Vaibhav Ohri <[email-masked]>, Dipesh Regmi <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Rehan Khan <[email-masked]>
Date: Tue, 1 Dec 2020 08:12:19 +0000

@Seeta Seeta<mailto:[email-masked]>

Recreate the RMA to rearrange collection.

Also provide a 20 dirham compensation valid for 1 month.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Monday, November 30, 2020 10:08 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Vaibhav Ohri <[email-masked]>; Dipesh Regmi <[email-masked]>; Anwar P. Panery <[email-masked]>; Rehan Khan <[email-masked]>
Subject: Re: Late Collection / 9603039493

External email sender, please take precaution.
Hi Team,

The case is pending with us since 2 months but still item has not collected so now customer is asking for the compensation and she also said, this experience didn't create the trust to shop with us for anything else.

So please assist us and arranging the below collection asap. Customer can be reached on +971529070586.

Thanks & Regards,
Seeta Kunwar
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 7, 2020 8:15:07 PM
Subject: Late Collection / 9603039493

Hi Team,

The return request was created on 9/16/20 and till now the item has not collected from the customer, we've esalated to the courier team but did not received any response from their side.
So we request you please do the needful and arrange the collection on a priority basis.

Order ID: 9603039493
Tracking ID: RP0916000593

Ticket number - 1485345

We are looking forward to your reply.

Regards
Rehan
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