Subject: return item are returned by customer but in hybrid is showing cancelled RMA, for order number:7415763368
From: Aman Deep <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 01:07:47 -0700 (MST)

Hi Team, 

Problem Statement: return item are returned by customer but in hybrid is showing cancelled RMA. 

Order Date: Nov 20, 2020 
Order ID: 7415763368 
RMA: 1000200297 
Tracking ID: 45444981024 

Assistance Required: return item are returned by customer but in hybrid is showing cancelled RMA., please assist. 

Issue Description: The customer reported that aramex allready picked up the all return items on 23.11.2020, but in hybris its showing the status cancelled. 
​ 
Please check and advise. 

Thank you for your help! 

Regards, 
Aman Deep