Subject: RE: RMA got cancelled after the collection is done
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 1 Dec 2020 07:36:51 +0000

Processed as goodwill.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Tuesday, December 1, 2020 10:25 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RMA got cancelled after the collection is done

External email sender, please take precaution.
Hi Team,

Problem Statement: RMA got cancelled after the collection is done

Order Date : 17/11/2020

Order ID:  6243376074
Return Tracking ID: 46382414573
Assistance Required: Urgent refund

Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over 1 items to the courier team.

but according to the hybris the refund has been only process for 4 items, So we request you to check under RMA 1000199451 how many item has been received in our warehouse.

Thanks & Regards,
Seeta Kunwar
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