Subject: RE: Order not shipped - 9613700586
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 07:25:31 +0000

Hi Apoorv,

Issue raised to tech.

INC0919852

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, December 1, 2020 11:12 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Order not shipped - 9613700586

External email sender, please take precaution.
Hi Team,

Please assist in cancellation of the below mentioned order. Order is pending since Nov 12, 2020 and as per WH the order can not be shipped due to a technical issue. Customer no longer wish to receive this order.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 1 December, 2020 11:37:24
Subject: Order not shipped - 9613700586

Hi Team,

Problem Statement:  Late Shipping
Order Date : Nov 12, 2020
Order ID: 9613700586
Tracking ID: No consignment
Assistance Required: Need Cancellation

Issue Description: Customer placed order on Nov 12, 2020 and till now customer has not received the order. As per the hybris there is no consignment for the order. We have received a reply on the child 1766379, that due to a technical glitch the AWB is not generating.

Kindly assist with the processing of the refund.

Regards,
Nikhil.

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