Subject: Re: Refund not processed: Case id - 1729402 Order Number: 9613824407
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 1 Dec 2020 00:15:54 -0700 (MST)

Hi Team, 

Please assist in closing the below case, as per hybris order already marked as NDR but no RMA generated in this order for NDR by the system. Customer is chasing for their refund. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 1 December, 2020 11:57:28 
Subject: Refund not processed: Case id - 1729402 Order Number: 9613824407 

Hi Team, 
​ 
​Please note that the order has been marked as not delivered however the refund has not been processed yet. 

Case id - 1729402 
Order Number: 9613824407 
Order Created: 11/18/2020 
AWB - FP111220002883 

​Assistance required: ​Process the refund on a priority. 

Best Regards, 
Manish