Subject: Re: Refund Not initiated yet Case id - 1719506 Order Number: 7407339376
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 00:13:28 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 1 December, 2020 11:44:23 
Subject: Refund Not initiated yet Case id - 1719506 Order Number: 7407339376 

Hi Team, 

Please note that the customer has reported that the had returned the two order together under the tracking id - 45444469766 however as per the Oracle report we have received the items for only one order. 

We request you to please check and advise on the refund approval for the below return. 

Problem statement: Refund Not initiated yet 

Case id - 1719506 

Order Number: 7407339376 
Order Created: 10/11/2020 
Tracking id - 45444468952 

Return request created: 10/26/2020 
RMA - 1000101647 

Amount needs to be refunded: BHD 9.00 

Assistance Required: Process the refund on priority 

Customer history: The customer has been shopping with us since 10/10/2020 and completed 6 order till not with a total value of BHD 82.00 

Regards, 
Manish