Subject: Re: Order not shipped - 9613700586
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 1 Dec 2020 00:12:09 -0700 (MST)

Hi Team, 

Please assist in cancellation of the below mentioned order. Order is pending since Nov 12, 2020 and as per WH the order can not be shipped due to a technical issue. Customer no longer wish to receive this order. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 1 December, 2020 11:37:24 
Subject: Order not shipped - 9613700586 

Hi Team, 

Problem Statement: Late Shipping 
Order Date : Nov 12, 2020 
Order ID: 9613700586 
Tracking ID: No consignment 
Assistance Required: Need Cancellation 

Issue Description: Customer placed order on Nov 12, 2020 and till now customer has not received the order. As per the hybris there is no consignment for the order. We have received a reply on the child 1766379, that due to a technical glitch the AWB is not generating. 

Kindly assist with the processing of the refund. 

Regards, 
Nikhil.