Subject: Late refund
From: Mohamed Kamal <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 30 Nov 2020 23:59:15 -0700 (MST)

Hi Team, 

Problem Statement: Late refund 

Order ID: 9615271812 
RMA: 1000191914 and 1000191956 
Tracking ID: 46043458171 and 46043459243 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse on 11/20/20. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards,