Subject: RMA got cancelled after the collection is done
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 30 Nov 2020 23:24:45 -0700 (MST)

Hi Team, 

Problem Statement: RMA got cancelled after the collection is done 

Order Date : 17/11/2020 

Order ID: 6243376074 
Return Tracking ID: 46382414573 
Assistance Required: Urgent refund 

Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over 1 items to the courier team. 

but according to the hybris the refund has been only process for 4 items, So we request you to check under RMA 1000199451 how many item has been received in our warehouse. 
Thanks & Regards, 
Seeta Kunwar