Subject: Re: L1 and L2 - Urgent Action Needed
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 30 Nov 2020 23:23:02 -0700 (MST)

Hi Jessie, 

As discussed with you earlier, we are already working on all the pending cases so we can resolve them as soon as possible. Although, we have already trained new agents for chats but when the chat flow is high we are forced to put tenured agent on chat to the handle the flow. 

Kindly allow us this week's time, so we can ensure that we finish all the pending cases. 

Awaiting for your confirmation. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Musalman" <[email-masked]> 
Cc: "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, December 1, 2020 11:35:21 AM 
Subject: L1 and L2 - Urgent Action Needed 

Hi Team, 

As discussed, since we will have between 7 – 8 agents who will be working on the LIVESALESMAN group – let’s ensure that we close the back logs from April until October today. 

	

DATE 	

BACK LOGS 

Apr 	

1 

Jul 	

1 

Aug 	

3 

Sep 	

49 

Oct 	

145 

Nov 	

3716 

Dec 	

39 

Grand Total 	

3954 

As we are entering the month of December, keep a close monitor on the team’s performance and productivity as cases for November are still over 3k. 

	

AGENT NAME 	

TICKET COUNT - AGENT WISE 

Abdulqader Mohd. Ahmed 	

151 

Abhay Yadav 	

10 

Abhishek Bargaonkar 	

33 

Abu Ashhad 	

1 

Ahmed alsharif 	

6 

Ahmed Omer 	

74 

Ajay Yadav 	

8 

Akash Yadav 	

74 

Algaili Abdelbagee Ahmed 	

109 

Aman Deep 	

86 

Ammar Asif 	

135 

Apoorv Joshi 	

109 

asjed Hussain 	

58 

Ebrahim Abduljalil Hageb 	

291 

Ezzaldeen Mahyoub 	

142 

Fauzan Musalman 	

22 

Ishan Ahuja 	

123 

Manish Kumar 	

176 

Mohamed Kamal 	

108 

Mohammad Humayun 	

5 

Mohammad shafeeque 	

174 

Mohammad Tawfik Ali Naji Musaed 	

130 

Mohd Iqbal 	

126 

Mohd Mohsin 	

27 

Mohd Salman 	

1 

Mubasher Hamed 	

138 

Mustehsan Siddiqui 	

2 

Nikhil Bishnoi 	

143 

nitesh singh 	

125 

No Agent 	

274 

Osam Thabit Qaid 	

5 

Preeti Verma 	

8 

Pushkar Srivastava 	

88 

Rehan Khan 	

163 

Sachin Rai 	

1 

Samer Salmeh 	

135 

Seeta Kunwar 	

9 

Shakeeb Arsalan 	

3 

Shivani Rani 	

4 

Srishty Shrivastva 	

81 

Syed Ataullah 	

222 

Willksina Nelson Sunny 	

74 

Yahya Ahmed Mohammed Ali Al- Dhurafi 	

196 

Yasser Ahmed 	

34 

Yazid Abdullah 	

70 

Grand Total 	

3954 

The below count is for L2 which also needs to be cleared today (May – October) 

	

MONTH 	

L2 BACK LOG COUNT 

May 	

4 

Jun 	

4 

Jul 	

2 

Aug 	

17 

Sep 	

92 

Oct 	

172 

Nov 	

718 

Grand Total 	

1009 

	

AGENT NAME - L2 	

L2 TICKET COUNT 

Abdulqader Mohd. Ahmed 	

27 

Abhay Yadav 	

19 

Abhishek Bargaonkar 	

30 

Ahmed Omer 	

8 

Akash Yadav 	

18 

Algaili Abdelbagee Ahmed 	

28 

Aman Deep 	

4 

Ammar Asif 	

11 

Apoorv Joshi 	

37 

asjed Hussain 	

7 

Ebrahim Abduljalil Hageb 	

56 

Ezzaldeen Mahyoub 	

21 

Fauzan Musalman 	

13 

Ishan Ahuja 	

11 

Manish Kumar 	

37 

Mohamed Kamal 	

61 

Mohammad shafeeque 	

134 

Mohammad Tawfik Ali Naji Musaed 	

26 

Mohd Iqbal 	

32 

Mubasher Hamed 	

21 

Nikhil Bishnoi 	

71 

nitesh singh 	

78 

No Agent 	

42 

Osam Thabit Qaid 	

2 

P.V Deepak damodaran 	

1 

Pushkar Srivastava 	

24 

Rehan Khan 	

26 

Samer Salmeh 	

37 

Seeta Kunwar 	

4 

Shivani Rani 	

10 

Srishty Shrivastva 	

1 

Syed Ataullah 	

94 

Willksina Nelson Sunny 	

9 

Yahya Ahmed Mohammed Ali Al- Dhurafi 	

2 

Yasser Ahmed 	

7 

Grand Total 	

1009 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

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