Subject: L1 and L2 - Urgent Action Needed
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Tue, 1 Dec 2020 06:05:21 +0000

Hi Team,

As discussed, since we will have between 7 - 8 agents who will be working on the LIVESALESMAN group - let's ensure that we close the back logs from April until October today.

DATE
BACK LOGS
Apr
1
Jul
1
Aug
3
Sep
49
Oct
145
Nov
3716
Dec
39
Grand Total
3954

As we are entering the month of December, keep a close monitor on the team's performance and productivity as cases for November are still over 3k.

AGENT NAME
TICKET COUNT - AGENT WISE
Abdulqader Mohd. Ahmed
151
Abhay Yadav
10
Abhishek Bargaonkar
33
Abu Ashhad
1
Ahmed alsharif
6
Ahmed Omer
74
Ajay Yadav
8
Akash Yadav
74
Algaili Abdelbagee Ahmed
109
Aman Deep
86
Ammar Asif
135
Apoorv Joshi
109
asjed Hussain
58
Ebrahim Abduljalil Hageb
291
Ezzaldeen Mahyoub
142
Fauzan Musalman
22
Ishan Ahuja
123
Manish Kumar
176
Mohamed Kamal
108
Mohammad Humayun
5
Mohammad shafeeque
174
Mohammad Tawfik Ali Naji Musaed
130
Mohd Iqbal
126
Mohd Mohsin
27
Mohd Salman
1
Mubasher Hamed
138
Mustehsan Siddiqui
2
Nikhil Bishnoi
143
nitesh singh
125
No Agent
274
Osam Thabit Qaid
5
Preeti Verma
8
Pushkar Srivastava
88
Rehan Khan
163
Sachin Rai
1
Samer Salmeh
135
Seeta Kunwar
9
Shakeeb Arsalan
3
Shivani Rani
4
Srishty Shrivastva
81
Syed Ataullah
222
Willksina Nelson Sunny
74
Yahya Ahmed Mohammed Ali Al- Dhurafi
196
Yasser Ahmed
34
Yazid Abdullah
70
Grand Total
3954

The below count is for L2 which also needs to be cleared today (May - October)

MONTH
L2 BACK LOG COUNT
May
4
Jun
4
Jul
2
Aug
17
Sep
92
Oct
172
Nov
718
Grand Total
1009

AGENT NAME - L2
L2 TICKET COUNT
Abdulqader Mohd. Ahmed
27
Abhay Yadav
19
Abhishek Bargaonkar
30
Ahmed Omer
8
Akash Yadav
18
Algaili Abdelbagee Ahmed
28
Aman Deep
4
Ammar Asif
11
Apoorv Joshi
37
asjed Hussain
7
Ebrahim Abduljalil Hageb
56
Ezzaldeen Mahyoub
21
Fauzan Musalman
13
Ishan Ahuja
11
Manish Kumar
37
Mohamed Kamal
61
Mohammad shafeeque
134
Mohammad Tawfik Ali Naji Musaed
26
Mohd Iqbal
32
Mubasher Hamed
21
Nikhil Bishnoi
71
nitesh singh
78
No Agent
42
Osam Thabit Qaid
2
P.V Deepak damodaran
1
Pushkar Srivastava
24
Rehan Khan
26
Samer Salmeh
37
Seeta Kunwar
4
Shivani Rani
10
Srishty Shrivastva
1
Syed Ataullah
94
Willksina Nelson Sunny
9
Yahya Ahmed Mohammed Ali Al- Dhurafi
2
Yasser Ahmed
7
Grand Total
1009

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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