Subject: Re: Missing items / Refund approval //Order ID: 6238203351
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 30 Nov 2020 23:05:33 -0700 (MST)

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 23 November, 2020 12:51:11 
Subject: Re: Missing items / Refund approval //Order ID: 6238203351 

Hi Team, 

Any updates on this case? 

Regards, 
Ebrahim Hageb 

From: "Ebrahim Abduljalil. Qasem" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 18 November, 2020 12:36:11 
Subject: Missing items / Refund approval //Order ID: 6238203351 

Hi Team, 

Problem Statement: Missing items / Refund approval 
Order Date : Nov 2, 2020 
Order ID: 6238203351 
Tracking ID: 46376547346 
Total Price: SAR25 
Concept: MAX 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 16 items but as per the customer he has only received 15 items, Under the consignment details we can see that all 16 items has been shipped from our side. 

The missing item is 162524160 - - Printed Slip-On Slides (quantity 1) 

Case history : The customer reached out to us on Nov 10 , 2020. and we have escalated to warehouse and since then no action has been taken on the issue . 

Customer's history : The customer is with us since 7/27/20 and this is his 10th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb