Subject: Re: Refund approval #2000508525
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 30 Nov 2020 22:52:35 -0700 (MST)

Hi Team, 

Please assist in closing the below case. We have already raised under following child ticket: #1760753 to confirm whether the items were sent or not but no action on it. Value of the missing items is EGP 573.60. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 30 November, 2020 16:30:51 
Subject: Refund approval #2000508525 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 1747172 
Order Date: Nov 16, 2020 
Order ID: 2000508525 
Tracking ID: 43823769231 
Total Price: EGP 717 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 

The missing item are: 162737455 and 161847968, 

Customer's history: Customer with us since Sep 2020 and have 6 completed orders , in his last order 2 item out of 4 is missing, customer reported the issue first time as per history. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Regards, 
Samer