Subject: Re: RE: Collection Reference Request - 6219931183
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 01 Dec 2020 05:35:20 +0000

Dear Jessie,      As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/69f87e82e007822df11786976167ab55084dffe15e9a099591bfb3a9157f953a or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Tue, 1 Dec at 10:59 AM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Thanks! 

   
 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

From: FarEye Support <[email-masked]>  
Sent: Monday, November 30, 2020 5:32 PM 
To: [email-masked] 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked] 
Subject: Re: Collection Reference Request - 6219931183 

 

 
External email sender, please take precaution.

 

 

 Dear Apoorv, 

 

   

 
 
We would like to inform you that the collection  reference number corresponding to the shared AWB number is "K30039A
 ". Below is the response attached.

 

 
​

 

 
{"status":200,"reference_id":"1000255213","timestamp":1606735812522,"execution_time":4440,"items_track_details":[{"tracking_number":"46386170121","label_url":"","carrier_code":"ARAMEX","order_number":"1000255213"}],"info":{"originEntity":null,"productGroup":null,"ID":"K30039A","GUID":"f573f7c2-c935-42a2-8759-63f201709002"}}

 

 

 

 As of now,  we are proceeding with the ticket # 179126 closure. Should you need any further information, please do not hesitate to contact us on [email-masked]
 or +91-70-6595-6595. 

 

   

 
 After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience. 

 

   

 
 Please provide your valuable feedback. 

 

   

 

 

  

 

 
 An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently
 closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident. 

 

 

 

  

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8b8157e5794dae5c400d4f9e59fb641f0e5c238c0a5c44ee84887ccfb10aa0f2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 30 Nov at 5:37 PM
, FarEye Support <[email-masked]> wrote: 

 

 
 Dear Apoorv, 

 

 

 Greetings! 

 

   

 
 We have received your concern, regarding collection reference number required for the shared order number. We will update you soon.  

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8b8157e5794dae5c400d4f9e59fb641f0e5c238c0a5c44ee84887ccfb10aa0f2 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Mon, 30 Nov at 5:02 PM
, Apoorv Joshi <[email-masked]> wrote: 

 

 
Hi Team,

 

  

 
 
 With reference to the order number: 6219931183 

 
 
 AWB: 46386170121 

 

   

 
 Kindly assist in getting a collection reference for the above mentioned AWB. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

 

 

 

 

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