Subject: Missing Item [Refund Approval] / 6247361452
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Mon, 30 Nov 2020 22:33:17 -0700 (MST)

Hi Team, 

Customer has placed his order for 4 items and as per the consignments details all items have been delivered but customer claim that he received only 3 items, so we have escalated to the warehouse but we have not received any response from their side. 

So we request you please do the needful and help us to close this case as soon as possible. 

Order Date: Nov 25, 2020 
Order ID: 6247361452 
Tracking ID: 46384111340 

Missing Item: 162032160, Juniors Horizon Baby Walker [ SAR107.00 ] 

Ticket number - 1790477 
Child Ticket number - 1790477 

Customer's history: As we have checked with his email ID so we have found only this order and the subtotal of this order is SAR 194.00. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
We are looking forward to your reply. 

Regards 
Rehan