Subject: RE: Cancellation / 6234402740
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>
Date: Tue, 1 Dec 2020 05:17:43 +0000

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Has the ASN OUT been published?

We don’t see it reflecting in Hybris yet.

INC0915218

Please assist as this has been forwarded to the ministry as a complaint.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Jessie Caparas
Sent: Wednesday, November 25, 2020 7:16 AM
To: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>
Subject: RE: Cancellation / 6234402740
Importance: High

@Seeta Seeta<mailto:[email-masked]>

We can’t cancel an order that is shipped.

This is shipped with tracking ID FP1021201000882 and is already RTO.

Will escalate to tech INC0915218

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 25, 2020 6:39 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>
Subject: Re: Cancellation / 6234402740

External email sender, please take precaution.
Hi Team,

Kindly assist us to cancel the below order and process the refund on a priority as the customer is getting very disappointed and treating to complaint in the MOC.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 12 November, 2020 10:34:53
Subject: Cancellation / 6234402740

Hi Team,

Problem Statement:  Late Delivery
Order Date : Oct 20, 2020
Order ID:  6234402740
Tracking ID: 623440274022999991
Child ticket: 1642924
Assistance Required: Cancellation

Issue Description: The order was placed on  Oct 20, 2020 and the customer wants us to cancel it .
Kindly check and do the needful.

Regards,
Asjad.

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