Subject: Re: Refund approval for homecentre/ 8394510566
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: asjad hussain <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 30 Nov 2020 21:53:21 -0700 (MST)

Hi Jessie, 

Kindly assist us to close the below case. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Mohamed Shabaz Khan" <[email-masked]> 
Cc: "asjad hussain" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, November 17, 2020 4:27:17 PM 
Subject: RE: Refund approval for homecentre/ 8394510566 

[ mailto:[email-masked] | @Mohamed Shabaz Khan ] 

Also need your help on the below case. 

Order is not delivered however it has been marked as delivered. 

Courier team is not getting back to us with the POD. 

Please advise if we can refund. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Tuesday, November 17, 2020 2:16 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: asjad hussain <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Refund approval for homecentre/ 8394510566 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 31 October, 2020 15:09:45 
Subject: Refund approval for homecentre/ 8394510566 

Hi Team, 

Problem Statement : Refund approval . 

Ticket id : 1480842 

Order Date : 28-Jul-2020 

Order ID: 8394510566 

Tracking ID : FP07311000160 

Total Price : KWD 125.15 

Issue Description : The Customer placed the order on Jul 28, 2020 , and it is pending since then, 06/09/20 the order was marked as delivered, However the customer is complaining that he has not received the order. 

Case history : The customer reached out to us on 14 Sep 2020 and since then the issue was escalated to the courriet team for the POD but we got no response from them. 

Customer's history : the customer is with us since 03/06/20 and this is sixth order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 

Asjad. 

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