Subject: Re: Refund Not Processed #2000393993
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Samer Salmeh <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 30 Nov 2020 21:53:19 -0700 (MST)

Hi Team, 

Please assist in closing the below case. As per BI Publisher we have received the items but when trying to create a new RMA we are unable to as it is giving an error. 

Please look into it. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Samer Salmeh" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 30 November, 2020 16:50:21 
Subject: Refund Not Processed #2000393993 

Hi Team, 

We have escalated to WH under Ticket 1748121, but no response. 

Problem Statement: Refund Not Processed 
Order Date : Nov 1, 2020 
Order ID: 2000393993 
Return Tracking ID: 43823528954 
RMA: 1000165331 
Assistance Required: Process the refund as soon as possible. 

Issue Description: Customer raised a return request for 2 items and we have checked with the tracking number that the items have been delivered to the warehouse on 19 Nov but according to the hybris the refund has been not processed yet, So we request you to check under RMA 1000165331 and kindly process the refund as soon as possible. 

Regards, 
Samer