Subject: Re: Late Delivery/ 8200020921
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 30 Nov 2020 20:19:52 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Fauzan Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, November 24, 2020 6:22:34 AM 
Subject: Re: Late Delivery/ 8200020921 

Hi Team, 

Kindly help in closing the case as the customer is chasing us constantly. 

From: "Faraz Lohani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Malik Ismail" <[email-masked]>, "olm kuwait" <[email-masked]>, "Midhun Madhu" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 22 November, 2020 18:37:21 
Subject: RE: Late Delivery/ 8200020921 

[ mailto:[email-masked] | @Midhun Madhu ] [ mailto:[email-masked] | 
@olm kuwait ] 

Kindly advise for the delivery of the same or kindly process the shipment as RTO as this has been pending from 28 th August, 2020. As the customer is very frustrated and wants the refund to be processed ASAP as she is complaining in the store as well. 

Thankyou and Regards, 

Faraz Lohani 

Customer Support Associate 

Customer Service 

[email-masked] 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, November 20, 2020 8:56 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; olm kuwait <[email-masked]>; Midhun Madhu <[email-masked]>; Shakeeb Arsalan <[email-masked]>; asjad hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Late Delivery/ 8200020921 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to order # 8200020921 

Tracking ID: FP08290100074 

The order was shipped to LMG and till now the status is in transit we have escalated this to LMG team to deliver the order. Kindly assist us to cancel the order as per customer request. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 15, 2020 11:29:04 AM 
Subject: Re: Late Delivery/ 8200020921 

Hi Team, 

With reference to the order number 8200020921, the order status is showing In Transit since 8/29/20. We request you to kindly mark the order as NDR. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, October 13, 2020 9:35:21 PM 
Subject: Re: Late Delivery/ 8200020921 

Hi team, 

kindly assist in the following case. 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, October 8, 2020 7:27:43 PM 
Subject: Re: Late Delivery/ 8200020921 

Hi team, 

kindly assist in the following case. 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 2 October, 2020 19:57:14 
Subject: Re: Late Delivery/ 8200020921 

Hi team, 

kindly assist in the following case. 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 September, 2020 20:24:30 
Subject: Re: Late Delivery/ 8200020921 

Hi team, 

any update? 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 19 September, 2020 16:55:41 
Subject: Late Delivery/ 8200020921 

Hi team, 

Problem Statement: (Late Delivery) 

Order Date : Aug 28, 2020 

Order ID: 8200020921 

Tracking ID: FP08290100074 

Assistance Required: Need Urgent Delivery 

Issue Description: The order was shipped from our side on 8/29/20 but till now the order has not delivered to the customer so we request you to arrange a delivery on priority basis. 

Regards, 

Asjad. 

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