Subject: Re: NDR/ 6228251394
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 30 Nov 2020 19:34:07 -0700 (MST)

Hi Team, 

Any update? 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 24 November, 2020 07:06:45 
Subject: Re: NDR/ 6228251394 

Hi Team, 

Kindly help in closing the case. 

From: "Asjad Hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 21 November, 2020 06:42:43 
Subject: Re: NDR/ 6228251394 

Hi Team, 

Kindly help in the closing the case. 

From: "FarEye Support" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "vishwajeet singh" <[email-masked]>, "shatakshi pandey" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "malik ismail" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 14 November, 2020 09:00:36 
Subject: Re: RE: NDR/ 6228251394 

Dear Jessie, 

We tried reaching you but could not get a response from your side. We are proceeding with the ticket # 173960 closure. Should you need any further information, please do not hesitate to contact us at [email-masked] or +91-70-6595-6595. Counting you among our customers is something for which we are especially grateful. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 | https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
Thanks and Regards, 

Garima Mathur , Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 7065956595 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

On Fri, 13 Nov at 11:32 AM , FarEye Support <[email-masked]> wrote: 
Dear Jessie, 
​ 
Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 | https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 
Rup Singh Gurjar 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 || [ http://www.getfareye.com/ | www.getfareye.com ] || 

	
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Recognized 

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On Thu, 12 Nov at 6:08 PM , FarEye Support <[email-masked]> wrote: 
Dear Jessie, 

We would like to inform you that Saudi Post pushed the update status " Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 | https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 

Thanks and Regards, 

Skand Singh 
Technical Engineer | FarEye 
Call: +91 70-6595-6595 
|| [ http://www.getfareye.com/ | www.getfareye.com ] 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

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On Thu, 12 Nov at 11:22 AM , FarEye Support <[email-masked]> wrote: 
Dear Jessie, 

Thanks for contacting FarEye! 
We would like to inform you that we have received your concern regarding status update, we are working on it & we will update you very soon. 

You can visit the support ticket on [ https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 | https://fareye.freshdesk.com/public/tickets/eff04d0f423689cca55b0d54dabbe9d16dd45ef81f2b4bdff22f4d5d4986cfc3 ] or please log in to the FarEye Support portal on [ https://fareye.freshdesk.com/ | https://fareye.freshdesk.com ] to check the details. 
T hanks, 
Sanjeev Pandey, 
Technical Engineer 
[ http://www.getfareye.com/ | FarEye- Enabling Digital Logistics ] 
Call: +91 70-6595-6595 

7+ Mentions 
	
Digital Disruptor 
	
Recognized 

Chicago | London | Dubai | Singapore | India 

	[ https://www.facebook.com/GetFarEye/ ] 		[ https://www.youtube.com/fareyeinaction ] 		[ https://twitter.com/fareye ] 		[ https://www.linkedin.com/company/fareye/ ] 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

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On Thu, 12 Nov at 10:53 AM , Jessie Caparas <[email-masked]> wrote: 
Hi Team, 
Please initiate RTO. 
12/10/2020 11:57 
[ mailto:[email-masked] | @Vishwajeet Singh ] for your approval please. 
Also loopin g [ mailto:[email-masked] | 
@Shatakshi Pandey ] 
Thank you and Kind Regards, 
Jessie Caparas 
Email: [ mailto:[email-masked] | 
[email-masked] ] 
T: +97145172087 
From: Seeta Seeta <[email-masked]> 
Sent: Wednesday, November 11, 2020 8:16 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: asjad hussain <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Fwd: NDR/ 6228251394 
Importance: High 
External email sender, please take precaution. 
Hi Team, 
Kindly take an action on the bellow case and help us in closing this ASAP. 
Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, October 28, 2020 9:38:28 PM 
Subject: NDR/ 6228251394 
Hi Team, 
With reference to order # 6228251394 
Order Date: Sep 28, 2020 
Tracking ID: CRDSAL0073698920 
The order has been returned to WH (RTO) on 2020-10-12 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund. 
Thank you for your help. 
Regards. 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

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