Subject: Re: Issue with order 6225105525
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, malik ismail <[email-masked]>, M Ataullah <[email-masked]>
Date: Mon, 30 Nov 2020 05:11:12 -0700 (MST)

Hi Imran, 

Kindly please assist in closing the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "malik ismail" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Monday, November 23, 2020 8:09:06 PM 
Subject: RE: Issue with order 6225105525 

Issue raised to tech [ https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0913926 | 
INC0913926 ] 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, November 23, 2020 11:12 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; M Ataullah <[email-masked]> 
Subject: Issue with order 6225105525 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number 6225105525, As per the Hybris under the consignment the order is marked as Delivered. However, there is also a RMA for NDR. 

As per the customer she received the full order and now wanted to return some items, but as there is a RMA for NDR, so we are unable to create any returns for the customer. 

The agent has already created the Jira under [ https://landmark.atlassian.net/browse/REL-121793 | https://landmark.atlassian.net/browse/REL-121793 ] but they are unable to delete the RMA, Kindly assist us to delete the RMA: 1000012498 on priority basis. 

Please refer to screenshots for more clarification. 

Thanks & Regards, 
Seeta Kunwar 
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