Subject: Re: RE: Order Status Updation // 6242522131
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 10:26:37 +0000

Dear Malik,     This is to inform you that we have successfully initiated the RTO for the shared shipment.      As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/662429fd952cd40c3535f8d62e786d08a7becf937918fc65b95a80b9146047b8 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Mon, 30 Nov at  7:55 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 Pl change the status & confirm once done 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: Malik Ismail <[email-masked]>  
Sent: Monday, November 30, 2020 12:30 AM 
To: Vishwajeet Singh <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; FarEye Support <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: Order Status Updation // 6242522131 

 

 Hi 
@Vishwajeet Singh, 

 

 Ticket created REQ0179369 

 

 Regards, 

 Malik  

 

From: Vishwajeet Singh <[email-masked]>
 
Sent: Sunday, November 29, 2020 12:02 PM 
To: Malik Ismail <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>;
 FarEye Support <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Shakeeb Arsalan <[email-masked]> 
Subject: RE: Order Status Updation // 6242522131 

 

   
 
 Hi

@Malik Ismail, 

  

 Delivered is the Terminal status to change the status in Hybris & OMS you have to raise the SR . 

  

 
 Kindly do the needful post that we can ask FE team to change the status in FE also. 

  

  

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

 
From: Malik Ismail <[email-masked]>
 
Sent: Sunday, November 29, 2020 6:50 AM 
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; FarEye Support <[email-masked]>;
 Vishwajeet Singh <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Shakeeb Arsalan <[email-masked]> 
Subject: RE: Order Status Updation // 6242522131 

 

   
 
 Hi 
@FarEye Support,

@Vishwajeet Singh, 

 

 Please update NDR status and publish to Hybris. 

 

 AWB SD000442792 returned 26/11/2020 - 01:19:55 PM 

 

 Regards, 

 Malik  

 

From: Apoorv Joshi <[email-masked]>
 
Sent: Saturday, November 28, 2020 6:00 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Ishan Ahuja <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Shakeeb Arsalan <[email-masked]> 
Subject: Order Status Updation // 6242522131 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 With reference to the order number: 6242522131 

 
 
 AWB: SD000442792 

 

   

 
 Kindly assist in marking this order as NDR. Shipa has confirmed returning this order. As per hybris order status is updated to Delivered. 

 

   

 
 Thank you for your help! 

 

   

 
 Regards, 

 
 
 Apoorv 

 

   

 

 
 
From:
"Ishan Ahuja" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, November 28, 2020 6:13:04 PM 
Subject: Need To Urgently Update The Order Status // 6242522131

 

   

 

 Hi Team, 

 

 
 
 Problem Statement: Order status is showing delivered but as per the tracking it has already been returned to the warehouse 

 

 
 
 Order Date : Nov 15, 2020 

 
 
 Order ID: 6242522131 

 
 
 Tracking ID: SD000442792 

 

 
 
 Assistance Required: Need to urgently update the order status 

 

 
 
 Issue Description: The order was shipped from our side on 16/11/2020 and as per the hybris order delivered to customer on 19/11/2020. However, as per the tracking
 we can see that order has already been returned to the warehouse on Nov 26, 2020 and customer is claiming too that she has not received the order. 

 

 
 
 Kindly check and and update the order status as "Not Delivered" and initiate the refund. 

 
 
 Regards, 

 
 
 Ishan 

 

  

 

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