Subject: Wrong items returned - 6218544529
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Asjad Hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>
Date: Mon, 30 Nov 2020 03:16:02 -0700 (MST)

Hi Team, 

With reference to the order number: 6218544529 

Customer is reporting that they returned wrong items from a different brand in this order and want us to return them back to the customer. Please find attached the images of what the customer sent to us. As per the order details on hybris there is a Good will for the items returned in this order and hence unable to check the tracking under which the customer returned the items. 

Please assist in checking with warehouse if they have received the wrong items and if so, please assist in returning them to the customer. 

Thank you for your help! 

Regards, 
Apoorv