Subject: Re: Return Item Issue / 6225971256
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Fauzan Musalman <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 29 Nov 2020 23:58:50 -0700 (MST)

Hi Jessie, 

In the below case, as per the customer he already handed over the items to the courier team. We have already asked the customer to provide us the return receipt but as per the customer he is not having any receipt. 

So if we re-create the RMA then the courier will assign for collection. The total cost of the items are SAR 135. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rehan Khan" <[email-masked]> 
Sent: Sunday, November 29, 2020 7:43:37 PM 
Subject: RE: Return Item Issue / 6225971256 

[ mailto:[email-masked] | @Seeta Seeta ] 

Recreate RMA. 

I don’t see any return for this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, November 29, 2020 10:19 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Fauzan Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Rehan Khan <[email-masked]> 
Subject: Re: Return Item Issue / 6225971256 

External email sender, please take precaution. 

Hi Team, 

Please check and assist us for the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 28 October, 2020 17:20:10 
Subject: Return Item Issue / 6225971256 

Hi Team, 

The customer claim that he returned his items but as we have checked so the AWB shows invalid on tracking site, so we have escalated to the warehouse regarding the information if they have received return items or not but we have not received any response from their side. 

So we request you please do the needful and help us to resolve this issue as soon as possible. 

Order Date: Sep 21, 2020 

Order ID: 6225971256 

Tracking ID: 46283409513 

RMA: 1000021734 

We are looking forward to your reply. 

Regards 

Rehan 
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