Subject: Re: RE: NDR not done yet - 6236768946
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 06:35:14 +0000

Dear Imran,     This is to inform you that we have successfully initiated the RTO status for the shared shipment.     {   "customer_shipment_id": "CRDSAL0088168020",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-05 09:57:00",   "entry_type": "Hybris",   "order_id": "6236768946",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0088168020",   "reference_number": "CRDSAL0088168020" }       As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.    You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ad7ab6e3ffe99a3d96f345997ba3aeb9e106b7c6303409214ee51a606c171966 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Mon, 30 Nov at  7:52 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 
 Pl change the status. 

  

 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Sunday, November 29, 2020 8:28 PM 
To: Mohd Imran <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: RE: NDR not done yet - 6236768946 

 

 
External email sender, please take precaution.

 

 

 Dear Imran, 

 

   

 
 Thankyou for contacting FarEye. 

 

   

 
 @vishwajeet please provide your approval, so that we can proceed further accordingly. 

 

   

 
 Thanks for your kind cooperation. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/ad7ab6e3ffe99a3d96f345997ba3aeb9e106b7c6303409214ee51a606c171966 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 29 Nov at 9:36 PM
, Mohd Imran <[email-masked]> wrote:

 

 
 Hi

@FarEye Support

@Vishwajeet Singh, 

 

 

 
 Please mark RTO for the below order. 

 

 

 
 Order ID 6236768946

 

 AWB CRDSAL0088168020 

 

 

 

 

 

 

 

Regards,

 

 
 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Seeta Seeta <[email-masked]>
 
Sent: Sunday, November 29, 2020 9:18 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>;
 Nikhil Bishnoi <[email-masked]> 
Subject: Re: NDR not done yet - 6236768946

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi team,

 

 

 

 

 
Kindly assist with the refund.

 

 

 

 

 
Thanks & Regards, 
Seeta Kunwar

 

 

 

 

 
 
From:
"Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 20 November, 2020 12:37:35 
Subject: NDR not done yet - 6236768946

 

 

 

 

 
 
Dear Team,

 

 

 

 
 
With regards to Order ID 6236768946, AWB CRDSAL0088168020, kindly assist with the refund as the order was returned back to us on Nov 05.

 

 

 

 
 
Regards,

 

 

Nikhil.

 

 

 

 

 
 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential
 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
 a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 
 
178805:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com