Subject: Re: RE: Mark NDR/ 6236006929
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 04:50:28 +0000

Dear Jessie,     This is to inform you that we have successfully initiated the RTO for the shared shipment.\   {   "customer_shipment_id": "CRDSAL0085900320",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-10-31 13:24:00",   "entry_type": "Hybris",   "order_id": "6236006929",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0085900320",   "reference_number": "CRDSAL0085900320" }      As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/da3549435000468dced9beaa27004f05bc7db59db65d3084790d5c59c21f5a79 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Mon, 30 Nov at  7:55 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear

@FarEye Support Team, 

  

 Pl change the status & confirm once done 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Sunday, November 29, 2020 7:46 PM 
To: Jessie Caparas <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked] 
Subject: Re: RE: Mark NDR/ 6236006929 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 Thankyou for contacting FarEye. 

 

   

 
 @vishwajeet please provide your approval, so that we can proceed further accordingly. 

 

   

 
 Thanks for your kind cooperation. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/da3549435000468dced9beaa27004f05bc7db59db65d3084790d5c59c21f5a79 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 29 Nov at 9:05 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 @FarEye Support 

 

 

 
 Please initiate RTO. 

 

 

 
 31/10/2020        13:24 

 

 

 

 

 

 

 
 @Vishwajeet
 Singh for your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Sunday, November 29, 2020 8:17 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: asjad hussain <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]> 
Subject: Mark NDR/ 6236006929 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 
 
Hi Team,

 

 

 

 

 
With reference to order #6236006929

 

 

Tracking ID: CRDSAL0085900320

 

 

 

 

 
 
The order was placed on
Oct 25, 2020, and shipped with Saudi Post under tracking (CRDSAL0085900320). Now as per Saudi Post website the shipment has been returned to WH on
Oct 31, 2020. but in hybris the status is still in transit. Kindly check and assist us to mark the order as NDR and process the refund for customer asap.

 

 

 

 

 
Thank you for your help.

 

 

 

 

 
Regards,

 

 

Fauzan

 

 

   

 

 

 
 
From:
"asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, November 22, 2020 6:37:02 AM 
Subject: Mark NDR/ 6236006929

 

 

 

 

 

Hi Team, 

 

 

 

 
 
With reference to order #6236006929

 

 

 
Order Date:   Oct 25, 2020

 

 

 
Tracking ID: CRDSAL0085900320

 

 

 

 

The order has been returned to WH (RTO) on 2020-10-31 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order
 as NDR and process the refund.

 

 

 

 
 
Thank you for your help.

 

 

 

 
 
Regards.

 

 

Asjad.

 

 

   

 

 

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www.landmarkgroup.com 

 

 
 
178798:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com