Subject: Re: RE: Order status update
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 04:29:20 +0000

Dear Jessie,      As your query has been addressed and resolved therefore, we are proceeding with the ticket closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.   You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5aab21b4a79c113e739386d011ce4a53037132a0802607c7e23e54ea56743644 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.     Thanks and Regards,     Skand Singh Technical Engineer | FarEye       Call: +91 70-6595-6595  || www.getfareye.com    Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.       
                           
                            On
                            Mon, 30 Nov at  2:06 AM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie/Vishwajeet, 

We have published the Delivered status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.   

 {   "customer_shipment_id": "624359782523999991",   "customer_shipment_status": "Delivered",   "customer_shipment_sub_status": "Deliveredtocustomer",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "FORWARD",   "event_timestamp": "2020-11-24 13:27:00",   "entry_type": "Hybris",   "order_id": "6243597825",   "chargeable_weight": "2.883",   "scac": "ARA",   "seller_organization_code": "LMG_KSA",   "ship_node": "2399999",   "tracking_id": "46381666973",   "reference_number": "46381666973" } 

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5aab21b4a79c113e739386d011ce4a53037132a0802607c7e23e54ea56743644 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

 7+ Mentions 

 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

 

  

   

     

               
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Sun, 29 Nov at  6:24 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team, 

  

 Pl change the status & confirm 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Sunday, November 29, 2020 4:46 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; [email-masked]; [email-masked]; [email-masked] 
Subject: Re: RE: Order status update 

 

 
External email sender, please take precaution.

 

 

 Dear Jessie, 

 

   

 
 Thankyou for contacting FarEye. 

 

   

 
 @vishwajeet please provide your approval. So that we can proceed further. 

 

   

 
 Thanks for your kind cooperation. 

 

   

 

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/5aab21b4a79c113e739386d011ce4a53037132a0802607c7e23e54ea56743644 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

 

 

 
 Thanks,

 

 

 
Shambhavi Singh, 

 

 

 Technical Engineer

 

   

 

 
 
FarEye-
 Enabling Digital Logistics

 

 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 
Digital Disruptor

 

 

 

 
 
Recognized

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

On Sun, 29 Nov at 6:04 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi

@FarEye Support

 

   

 
 
 Please update status of this order as delivered. 

 

 

 
 24 Nov 2020 

 
 
 01:27 PM 

 

 

 

 

 

 

 
 @Vishwajeet
 Singh for your approval please. 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
T: +97145172087

 

 

 

 

From: Seeta Seeta <[email-masked]>
 
Sent: Saturday, November 28, 2020 7:59 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Order status update

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Team,

 

 

 

 

Order status update

 

 

 

 

with reference to order number: 6243597825

 

 

The customer has  received the order but the status is not
 updated in the hybris.

 

 

 

 
 
Kindly check and do the needful as customer wants to return.

 

 

   

 

 
 
Thanks & Regards, 
Seeta Kunwar

 

 

 
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 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
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www.landmarkgroup.com 

 

 
 
178772:211857

 

 

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 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com