Subject: Re: RE: Delay in order status update // 6237573361 // CRDSAL0079773920
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 03:18:18 +0000

Dear Imran/Vishwajeet,     Please provide us an update on the previous mail.        You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Garima Mathur, Technical Engineer  FarEye- Enabling Digital Logistics      Call: +91 7065956595                  
                           
                            On
                            Sat, 28 Nov at 11:42 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Imran/Vishwajeet, 

We have published the RTO Initiated status for the mentioned AWB to the API Gateway. Below sharing the Request Data that was sent to the API Gateway for your reference as well.  
   
 {   "customer_shipment_id": "CRDSAL0079773920",   "customer_shipment_status": "RTOInitiated",   "customer_shipment_sub_status": "",   "change_in_customer_shipment_status": "TRUE",   "shipment_direction": "reverse",   "event_timestamp": "2020-11-05 10:09:00",   "entry_type": "Hybris",   "order_id": "6232894631",   "chargeable_weight": "",   "scac": "SAU",   "seller_organization_code": "LMG_KSA",   "ship_node": "2299999",   "tracking_id": "CRDSAL0079773920",   "reference_number": "CRDSAL0079773920" } 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

    

Thanks,     
Shailesh Bisht,    
 Technical Engineer 

FarEye- Enabling Digital Logistics Call: +91 70-6595-6595 

 

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 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Sat, 28 Nov at 10:28 PM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Dear Team

@FarEye Support Pls change the status & confirm once done 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Saturday, November 28, 2020 4:01 PM 
To: Mohd Imran <[email-masked]> 
Cc: Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>;
 [email-masked]; [email-masked] 
Subject: Re: RE: Delay in order status update // 6237573361 // CRDSAL0079773920 

 

 
External email sender, please take precaution.

 

 

 Dear Imran, 

 

   

 
 Thank you for contacting FarEye. 

 

   

 
 @Vishwajeet please confirm the request. 

 

​

 

 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/d4a24bb72268ff985e371e4075e51d4f890d97677cfb07248187624cc7b10a54 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

Thanks and Regards,

 

  

 

Skand Singh 
Technical Engineer | FarEye

 

 

 

 

 
 
Call: +91 70-6595-6595

 

 
 ||

www.getfareye.com

 

 

 

 

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done,
 will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

 

 
On Sat, 28 Nov at 5:18 PM
, Mohd Imran <[email-masked]> wrote:

 

 
 Hi

@FarEye Support

@Vishwajeet Singh, 

 

 

 
 Please mark below order as RTO. 

 

 

 
 Order ID: 6232894631 

 
 
 Tracking ID: CRDSAL0079773920 

 

 

 

 

 

 

 

 

 
 
Regards,

 

 
 Mohd. Imran 

 
 
 Customer Support WEB TEAM. 

 
 
 Landmark Tower, Dubai 

 
 
 +971-45172116 

 

   

 

 
 
From: Seeta Seeta <[email-masked]>
 
Sent: Saturday, November 28, 2020 2:41 PM 
To: Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>;
 Apoorv Joshi <[email-masked]>; M Ataullah <[email-masked]> 
Subject: Delay in order status update // 6237573361 // CRDSAL0079773920 
Importance: High

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Team,

 

 

 

 

 
Problem Statement: Delay in order status update

 

 

 

 

 
Order Date: 14-Oct-2020

 

 

Order ID: 6232894631

 

 

Tracking ID: CRDSAL0079773920

 

 

 

 

 
Assistance Required: Need to mark as NDR

 

 

 

 

 

Issue Description: As per Tracking ID the shipment is showing return to origin on 05/11/2020, but still the Hybris status is not updated, so kindly do what is required
 ASAP

 

 

   

 

 
 
Thanks & Regards, 
Seeta Kunwar

 

 

 
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www.landmarkgroup.com 

 

 
 
178586:211857

 

 

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