Subject: Refund Approval for returned items/ 9610503821
From: Asjad Hussain <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Nov 2020 19:21:20 -0700 (MST)

Hi Team, 

Problem Statement: Refund Approval for returned items. 
Ticket ID: 1663226 
Order Date: Oct 27, 2020 
Order ID: 9610503821 
Return AWB: 46041138474 
RMA: 1000110958 
Total Value of the returned items: AED111.6 

Issue Description: The customer is claiming that he has returned the items but the AWB is invalid and the Customer is chasing for the refund and is insisting we get it done asap. 
Case History: Customer contacted us on 8 Nov 2020 and the same was escalated to WH . but no action has been taken on the refund. ​ 
Customer's History: This is customer's 36th order ordering with us. 
Assistance Required: Request you to provide an approval of AED111.6 so we can close this case. 

Thank you for your help 
Regards, 
Asjad