Subject: Late refund (Cancelled RMA)
From: AKASH YADAV <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 29 Nov 2020 15:43:55 -0700 (MST)

Hi Team, 

Ticket-1764962 

Problem Statement: Late refund (Cancelled RMA) 

Order Date: Nov 18, 2020 
Order ID: 6243803233 
RMA: 1000198265 
Tracking ID: RP1121200007768 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that he returned the item but in the hybris the the return status is showing cancelled. 
​ 
As per the tracking we can see that the item has been returned to our warehouse. However, the refund still not processed. 

Please check and advice as customer waiting for refund. 

Thank you for your help 

Regards, 
Akash